Patient Panel

Eve Hill Medical Practice has a patient group which meets each quarter. This group helps advice the practice on things which are important to the patients of the practice.

The meetings are informal, and anyone can attend. We discuss issues that are affecting the NHS, the local health economy and the practice specifically.

The next patient panel meeting will be held at the surgery on:

Tuesday June 11th 2013 at 6.30pm


Please contact Mrs Smout or Mrs Lampitt on 01384 254423 if you would like to attend.

Patient Panel Action Plan - Report from 2012

Each year the practice Patient Panel help us with a survey of patients and we then come up with an action plan.  In 2012 the following action plan was developed.    The lines below each point are the report on how the practice has responded to this plan by the end of March 2013.

1. Practice will collect email addresses and up to date telephone numbers for patients

This has actively been going on within chronic disease management clinics, and ad hoc as patients telephone and visit reception.

2. Practice will add email, telephone to templates

All staff are trained in adding contact details and do this as necessary, in clinics and ad hoc on reception or when patients provide an update form.

3. Practice will create a patient sub-group of under 18's

This has been difficult to acheive as there is very few patients interested in forming a group, but the panel has representation from a young person.

4. Practice will produce an appointment card system for under 18 year old patients

There is a new system in place for the under 18s to ensure they can book an appointment 

5. Dr Desai to add 'catch up' slots to his surgery sessions

This has been done resulting in more often keeping to time

6. Dr Martin and Smart to offer later pre-bookable slots

Dr Martin offers appointments up to 6.50pm on Thursdays, and Dr Smart up to 6.50pm on Wednesdays.

7. Practice to look into offering more pre-bookable slots

We have been in discussions with a workforce consultant to help us look at this in more detail.

Patient Panel Survey - 2013

In 2013 the patient panel discussed our patient's access to flu vaccinations.  Further to this the following questionnaire was developed:

1. Have you used the Saturday Morning Flu Clinic?
2. If yes, were the opening times suitable?
3. If no, would you have preferred earlier or later?
4. Did you have to wait longer than anticipated?
5. Would you use this facility again?
6. Were you happy with the overall system?
7. Did you experience any difficulty booking an appointment to have you flu vaccine in normal surgery clinics?
8. If yes, was this due to availability  or time of appointments?
9. Do you have a flu vaccine every year?

Patient Panel Survey Results - 2013

The results of the survey are summarised as follows:

A high percentage of patients questionned were very keen for the practice to continue with the Saturday morning clinics for flu vaccines.

Most patients agreed that the current surgery opening times were adequate; however some patients would prefer to come earlier (before work).

The majority of patients were happy with the flu clinics booked in surgery time, and in particular the clinics that were solely for vaccinations.

There were no complaints about waiting times, and there were several positive comments about the doctors also vaccinating patients confirming that there is a 'whole practice approach'.

Approximately 80% of patients questionned confirmed that they had a flu vaccine every year.

Of the remaining 20%, no one commented on the unavailability of appointments as being the reason, it was purely a personal choice not to have the vaccination.

Patient Panel Action Plan - 2013

As as result of the survey the practice has made the following action plan:

1.  The annual Saturday morning surgery for flu vaccination would remain, but would commence at 8.00am in response to the survey.

2. The health care assistant would offer some early morning appointments if requested for flu vaccination during the working week.

3. The practice would increase the amount of clinics during the week that are dedicated solely to vaccinations.

4. As there were no complaints about waiting times the appointment slots would remain as they currently are.

5. The practice and all members of staff also agreed that as a team we would positively support the flu vaccination campaign.